SMS Privacy Policy

MST Lending – Powered by Texana Bank (NMLS #407536) is committed to protecting the privacy and security of your personal information. This SMS Privacy Policy describes how we collect, use, and protect information provided by you when you opt into SMS communications from us. 

1. Information We Collect via SMS 

When you opt into receiving text messages from MST Lending, we may collect and store the following information: 

Your mobile phone number 

The content of messages sent to and from you 

Timestamps and delivery reports 

Information related to your mortgage inquiry or application (as applicable) 

We do not collect sensitive personal information (e.g., Social Security Numbers or bank account numbers) via SMS unless explicitly requested and consented to in advance. 

2. How We Use SMS Information 

We use the information collected via SMS to: 

Communicate updates about your mortgage application or inquiry 

Send appointment reminders or notifications 

Provide customer support 

Offer promotional or educational content (if opted-in) 

We do not sell or rent your mobile number or SMS data to third parties. 

3. Sharing of SMS Data 

Your SMS-related data may be shared with: 

Internal employees or departments of MST Lending and Texana Bank for servicing or compliance 

Third-party service providers who help us deliver SMS messages (e.g., messaging platforms or CRM providers) 

Regulators or legal authorities if required by law 

All third-party partners are contractually obligated to protect your information. 

4. Data Security 

We take reasonable and appropriate measures to protect your SMS information from unauthorized access, loss, misuse, or disclosure. However, no data transmission over wireless networks can be guaranteed 100% secure. You acknowledge that you provide information at your own risk. 

5. Opting Out of SMS Communications 

You may opt out of receiving SMS messages at any time by replying “STOP” to any message. Upon opting out, we will retain your mobile number on our internal “Do Not Text” list to prevent future outreach unless you re-enroll. 

6. Children’s Privacy 

We do not knowingly collect or send SMS messages to individuals under the age of 13. If you believe we have done so inadvertently, please contact us and we will take immediate steps to delete the information. 

7. Changes to This Policy 

We may update this SMS Privacy Policy from time to time to reflect changes in technology, law, or our practices. The effective date at the top of this page will indicate when the latest revision was made. Continued use of SMS services constitutes your agreement to the updated terms. 

8. Contact Us 

For questions or concerns regarding this SMS Privacy Policy, please contact: 

MST Lending – Powered by Texana Bank 
NMLS #407536 
812 Huron Rd E, Suite 719 
Cleveland, OH 44115 
[email protected] 
(888) 272-8264